Personal identification information
As an E-commerce Web site, Rowe Trading Pty Ltd collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Rowe Trading Pty Ltd is used solely for the purpose of billing and shipping your online purchases.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Your connection to Rowe Tradings online store is encrypted with 256-bit SSL encryption. The connection uses TLS 1.0. The connection is encrypted using AES_256_CBC, with SHA1 for message authentication and DHE_RSA as the key exchange mechanism.
Sensitive credit card data is not stored on the www.rowetrading.com.au servers, these details are processed by a 3rd party provider “Web Active Corporation Pty Ltd trading as eWAY” who is fully PCI compliant, offering your transactions the highest level of data protection.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Rowe Trading Pty Ltd collects and uses Users personal information for the following purposes:
- To improve customer service
- Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
- We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. It may also be used to send an email requesting a review for our products.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Rowe Trading Pty Ltd and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Rowe Trading Pty Ltd may also use personal information to inform you of other products or services available from Rowe Trading Pty Ltd and its affiliates. Rowe Trading Pty Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Rowe Trading Pty Ltd does not sell, rent or lease its customer lists to third parties.
Rowe Trading Pty Ltd may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Rowe Trading Pty Ltd or the site; (b) protect and defend the rights or property of Rowe Trading Pty Ltd, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Rowe Trading Pty Ltd or the public.
All customers that place orders consent to receive an invitation to review their order. You do not have to reply or review your order. Here is a link to the customer review (CUSREV) service T&C’s.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Only the following payment methods are accepted online: Mastercard, Visa. No Cash On Delivery.
Freight charges and hazardous goods shipping charges (if applicable) are extra and will be added to all invoices.
- We accept only Visa and Mastercard, No Cash On Delivery.
- Some materials are hazardous to ship. Hazardous shipping fees may apply, this is indicated in the product description.
- Requires a full street address, i.e: St., Rd., Blvd, Dr., Ct., etc. We can NOT ship to post office boxes.
Rowe Trading is not responsible for errors or delays caused by the shipping process. If you receive a package that was damaged in transit, call Rowe Trading for further service.
Rowe Trading Returns Policy
If you purchased material directly from Rowe Trading, we will accept material for return if;
- It has not been opened and is in original packaging.
- The product is in good condition.
- The return must be made within 5 business days from receipt of the goods.
- Important; all returns are subject to a 20% restocking fee.
Rowe Trading Pty Ltd
4 Holder Avenue, Richmond, South Australia, 5033
+61 8 8234 0000